Betting Rules

Before placing a bet, review the selection, market, event, odds or price, stake, potential return and any other information shown on the bet slip. It is your responsibility to check that the bet reflects your intention. Once a bet has been submitted and accepted, it may not be changed, cancelled or withdrawn unless the applicable rules specifically allow this.

Prices, odds and bet types

Prices and odds may change before a bet is accepted. The odds or price applying to a bet are the ones confirmed by the system at the time of acceptance, unless the relevant product rules state otherwise. Where a price changes while a bet is being submitted, you may be asked to accept the new price before the bet is completed.

Different betting products may include different bet types. These can include single bets, multiple or combination bets, totals, handicaps, markets on a particular participant or outcome, and in-play selections. The meaning and settlement method of a bet type may differ between products. Always read the relevant market information before confirming a wager.

• A single bet normally depends on one selection or outcome and is settled according to the result of that selection.
• A multiple bet combines more than one selection. The relevant rules will explain how the combined bet is affected if one selection is void, cancelled or not completed.
• A bet on a specific participant, team, competitor or outcome may be subject to rules about withdrawals, substitutions, non-runners, late changes or other event conditions.
• In-play or live betting may be suspended while an event is taking place. A selection shown on screen is not necessarily available for acceptance until the system confirms the bet.
• Special, novelty or limited markets may have additional conditions shown with the market or in the applicable product rules.

The amount shown as a possible return is an estimate based on the displayed stake and accepted price. It may not include every adjustment that could apply under the rules, including the effect of a void selection in a multiple bet or a correction of an obvious error. The final settlement is determined under the applicable rules and the confirmed bet record.

Bet confirmation and records

A successful bet should appear in your account history with information such as the bet reference, date, selections, stake, price and status. Keep your own record and review the confirmation promptly. If a bet does not appear, appears more than once or differs from the bet you intended to place, do not assume that it was accepted or cancelled. Check the account information and raise the issue through the available support process.

A delay, interruption or loss of connection does not automatically mean that a bet was rejected. The account record and system transaction history are used to determine whether a bet was received and accepted. You remain responsible for checking the status of a wager before placing another bet on the same selection.

You should only bet with funds that you can afford to lose. Betting involves risk and no outcome is guaranteed. Past results, statistics, form, commentary, betting trends and displayed probabilities do not guarantee a future result. Do not chase losses, borrow money to gamble or continue betting to recover money already lost.

• Set a budget before you start and stop when that budget has been reached.
• Take regular breaks and avoid betting when affected by alcohol, drugs, stress, anger or financial pressure.
• Use available responsible gambling tools, including account controls, deposit controls, time reminders or self-exclusion options where offered.
• Ask for help if betting is no longer enjoyable, is affecting your finances or relationships, or feels difficult to control.
• Do not allow another person, including a minor, to access your account or place bets using your funds.
• Keep your contact, identity and payment information accurate so that account checks can be completed properly.

Deposits, withdrawals, payment methods, refunds and account balances are subject to the Terms and Conditions and any applicable payment rules. A bet should be placed only after confirming that the stake is available. A displayed balance may be subject to pending transactions, reversals, adjustments, verification or settlement. You must not treat a provisional balance or possible return as money that has been finally paid.

Raising a question or dispute

If you believe a bet has been accepted, settled or recorded incorrectly, review the bet reference and relevant account history first. Provide the details through the available customer support or account assistance channel. Include the date, market, selection, stake, displayed price and a clear explanation of the issue. Do not send passwords, security codes or unnecessary payment information.

Issues are reviewed against the applicable product rules, the confirmed bet record and relevant system information. A review may require additional verification or information from you. The outcome of a dispute may include confirmation of the original settlement, correction of an error, voiding of a bet or another action permitted by the rules. If these Betting Rules conflict with a specific product rule, the specific rule will generally apply to that product. If there is a conflict with the Terms and Conditions, the order of precedence stated in those Terms and Conditions will apply.

These Betting Rules may be updated when products, systems, laws or operational requirements change. The version published on the website applies from the date it is made available, subject to any rights and requirements that apply to existing bets. You should review the current rules before placing a new wager.